Effective April 2004
Privacy Statement Table Of Contents:
Our Commitment To Privacy:
Your privacy is important to us. To better protect your privacy we provide this Statement explaining our online information practices and the choices you can make about the way your information is collected and used. To make this Statement easy to find, we make it available on our homepage and on every page where our information collection practices are applicable.
Scope:
This Statement covers all areas of www.cts.canon.com (hereinafter referred to in this Statement as the "Site") on which our privacy statement hyperlink appears. The information covered by this Statement is Information an individual provides to Canon Technology Solutions outside of the individual's trade, business or professional ("Information").
The Information We Collect:
There are two forms of Information that Canon Technology Solutions collects online: Site Visitorship Information and Personally Identifiable Information voluntarily provided to Canon Technology Solutions by Site visitors.
Site Visitorship Information
Canon Technology Solutions routinely gathers Information on Site activity, such as data on how many people visit the Site, the pages they visit, where they come from, how long they stay, etc. Site Visitorship Information is:
- collected on an aggregate, anonymous basis, which means no Personally Identifiable Information is associated with this data;
- gathered through the use of web server logs and cookies. A web server log is a file where web site activity is stored. A cookie is a small piece of information that a web site sends to a visitor's computer and which is then stored on the visitor's hard drive. Canon Technology Solutions uses cookies to track repeat visits to its Site. Although Canon Technology Solutions assigns a cookie to a visitor's computer, it does not know who that visitor is unless that person specifically tells us.
- used to better design our Site and to share with advertisers to create targeted marketing.
Personally Identifiable Information
Personally Identifiable Information is also collected on certain pages of the Site. If you decide to contact Canon Technology Solutions online to ask a question, learn more about a product or service, download certain software or service applications, place an order for products, register for an event or promotion, or inquire about products you may already own, you will find that those contact forms ask for certain types of Personally Identifiable Information to assist us in complying with these requests.
- Canon Technology Solutions may ask you to provide Personally Identifiable Information, some optional, some required, on specific pages of the Site. The information requested may include your name, address, e-mail address, shipping information, phone number, product model and serial numbers and your dates of purchase, credit card and/or debit card information and your comments. Personally Identifiable Information may be forwarded to a Canon Technology Solution business unit or the appropriate Canon Technology Solutions affiliate company that is equipped to handle your order, inquiry or feedback.
- Personally Identifiable Information is collected by means of event registrations, trade show information, e-mail and voluntary online surveys. This Information may also be collected to personalize and customize your experience on the Site.
- Personally Identifiable Information is gathered as part of any entry for a sweepstakes or other promotion. If you choose to enter a sweepstakes or other promotion we conduct, you will be required to submit certain personal information, such as your name, e-mail address, street address and phone number, and we will also ask for certain additional information, which is optional and is not required to enter the promotion. We will use the required personal information you submit to us for promotion administration purposes, such as notification of winners.
Personally Identifiable Information is collected only when Site visitors voluntarily provide it. It is not necessary to provide any Personally Identifiable Information in order to simply browse the Site.
How We Use Information:
We use the Information you provide about yourself when placing an order or registering for an event or promotion, and to provide you with information about other Canon Technology Solutions products, services and promotions that may be of interest to you. Your Information may be shared with our employees, independent contractors, agents or other related and unrelated Canon entities and/or business partners acting on our behalf to fulfill and/or ship an order, an award or rebate, conduct surveys, collect payments, or to provide a product or service you have requested. We do not share this information with non-Canon companies except to the extent necessary to complete your transaction and, when we do share it, it is subject to their agreement to treat it as confidential business information and with the understanding that it may not be used for any purpose other than to perform their function. Canon Technology Solutions may also provide links to vendor-partner sites from the Site. See our discussion below and in our Terms and Conditions of Use about hyperlinks for further information about such links.
We use return email addresses to answer the email we receive as well as to provide you with product and service updates, special promotions and offers.
We use third party job posting services to advertise job openings and to help applicants submit their resume, job application or other employment information to Canon Technology Solutions. These sites are not affiliated with Canon Technology Solutions and they maintain separate privacy policies that govern the transfer of your Information. Should you have any questions about the privacy practices of these companies, we recommend that you contact them directly.
In the course of growing or restructuring our business, we may purchase the assets of another company or sell the assets of our company. During these transactions, information about customers is frequently considered a business asset that is the subject of such a purchase or sale. Also, in the unlikely event that Canon Technology Solutions or substantially all of its assets are either acquired or subject to liquidation in bankruptcy, Information may be transferred as well.
The Site may contain hyperlinks to and from other Internet sites, including other Canon Company sites. These sites may have different privacy practices from the ones described here. Since this Statement applies solely to this Site, please remember to read the privacy statements of the other sites you visit. For more information about hyperlinks, please see the Terms and Conditions of Use posted elsewhere on this Site.
We release Information when we believe release is appropriate to comply with law, to enforce or apply our Terms and Conditions of Use and other agreements, or to protect the rights, property, or safety of Canon Technology Solutions, Site users or others. This includes exchanging Information with other companies and organizations for fraud protection and credit risk reduction.
Our Commitment To Data Security:
Canon Technology Solutions works hard to ensure that our systems are secure and that they meet industry standards. To prevent unauthorized access, maintain data accuracy, and ensure the correct use of information, we have put in place appropriate physical, electronic, and managerial procedures to safeguard and secure the Information we collect online. The security of personal information you may submit in connection with a promotion entry, survey response, and/or registration for any feature on the Site is of the utmost concern to us, and we strive to ensure its security on our systems. However, no data transmission over the Internet can be guaranteed to be completely secure, we cannot guarantee the security of any information you transmit to us, and you transmit such information at your own risk. We will continue to assess new technology to evaluate its ability to provide additional protection of your Information.
Our Commitment to Children's Privacy:
Protecting the privacy of the very young is especially important. For that reason, we never collect or maintain information at our Site from those we actually know are under 13. From time to time, certain web pages that are either linked to or incorporated in our Site, and that are maintained by our parent company or affiliated companies, may contain child-themed content meant for adults to download and print for use by children. Our parent company Canon Inc., for example, conducts photography/videography contests from time to time that are open to participation by children. In these situations, data is not collected online, but rather through a printed contest entry form that is mailed to the contest administrators and to our parent company in Japan. These contests are subject to specific rules and policies that are posted with related contest information. Alternatively, certain web sites in Canon USA's Imageland, My Print Planet and other Consumer Imaging Group web sections also include child-oriented content as part of a broader family audience target. The My Print Planet registration process, for example, requires the potential member to provide their complete birth date. If the potential member provides a birth date that indicates that they are less than 13 years of age, they will not be permitted to register with My Print Planet. In addition, if after registration Canon USA receives notice that a member submitted an inaccurate birth date at registration and is actually under 13 years of age, Canon USA will immediately close their account and delete their personal information.
Canon Technology Solutions encourages parents and guardians to spend time online with their children and to participate with them in the various interactive activities available on the Internet and on our Parent company's sites in particular.
Right to Change Internet Privacy Statement:
Canon Technology Solutions reserves the right to change this Statement at any time. Changes will be effective immediately upon posting on the Site.
Access to and Ability to Correct Personal Data:
We never use or share the Personally Identifiable Information provided to us in ways unrelated to the ones described above without also providing you an opportunity to opt-out or otherwise prohibit such unrelated uses.
You may modify, correct, change or update your information or cause the record to be removed from Canon Technology Solutions' database by contacting us. You can correct factual errors in your Personally Identifiable Information by sending us a request that credibly shows error. To protect your privacy and security, we will also take reasonable steps to verify your identity before granting access or making corrections.
Finally, if you do not wish to receive e-mails from us, please send an e-mail to us at CTSdonotemail@cts.canon.com.
How To Contact Us:
Should you have other questions or concerns about this Statement, please send us an email at privacy@cts.canon.com or mail your inquiry to Canon Technology Solutions - Customer Privacy, 101 West Elm Street, Suite 600, Conshohocken, PA 19428.
Please Note: The laws and regulations in different countries impose different (and even conflicting) requirements on the Internet and data protection. We are located in the United States, as are the servers that make this Site available worldwide. All matters relating to this Site are governed by the laws of the State of Pennsylvania, in the United States. If you are located outside the United States and you contact us, please note that any information you provide will be transferred to the United States and by submitting the information you authorize this transfer.